Help
Welcome to the Fashion Day Help Center. Here you can find answers to common questions about orders, shipping, tracking, sizing, payments, returns, and refunds.
If you cannot find the answer you need, please contact us at oqtczcstuz@outlook.com . Our customer support team generally responds within 24–48 business hours.
Orders & Shipping
Where is my order?
Fashion Day normally requires 1–3 business days to process an order before shipment.
Once your order has been shipped, estimated transit time is generally 7–15 business days.
Processing time and shipping time are separate. The 7–15 business day shipping estimate begins after your order has been shipped.
Once your order leaves our fulfillment facility, you can follow its progress using the tracking link included in your Shipping Confirmation Email.
How do I track my order?
After your order has been shipped, Fashion Day will automatically send a Shipping Confirmation Email to the email address associated with your order. Where tracking is available, this email will include your tracking number or a tracking link.
Why hasn't my tracking information updated?
Carrier scans may occasionally be delayed, especially while packages are being transferred between facilities or logistics providers.
Some shipments may travel through more than one logistics network before final delivery. For example, one provider may handle part of the transportation while another carrier completes the final-mile delivery.
Because of these transfers, tracking information may temporarily show no new scan even though the shipment is still moving through the carrier network.
Which shipping carriers does Fashion Day use?
Depending on your destination and shipping route, Fashion Day may use USPS, UPS, FedEx, DHL, GOFO, or other qualified regional and international logistics providers. The carrier used for an individual order is selected according to destination, service availability, package characteristics, and operational requirements.
How much does shipping cost?
Fashion Day currently offers free standard shipping on eligible orders placed through www.fashionsdays.com.
Does Fashion Day ship internationally?
Yes. Fashion Day ships to eligible destinations worldwide.
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
Will all items in my order arrive together?
Not necessarily. Orders containing multiple products may occasionally be divided into separate shipments.
If your order is split into multiple packages, you may receive more than one tracking number or Shipping Confirmation Email. Receiving one package does not necessarily mean that the remainder of your order is missing.
My tracking says "Delivered," but I cannot find my package. What should I do?
If tracking shows that your package has been delivered but you cannot locate it, please first check your mailbox, porch, entrance, garage, other safe delivery locations, household members, neighbors, building reception, concierge, or mailroom where applicable.
We also recommend contacting the carrier directly because the carrier may have access to additional delivery information, such as delivery scans, photographs, location information, or driver records depending on the service used.
If you are still unable to locate the package, contact Fashion Day with your order number and we will review the available tracking and delivery information.
My order has exceeded the estimated delivery time. What should I do?
If your shipment has not been delivered after the maximum estimated 15-business-day transit period, please contact Fashion Day.
We will review the tracking information and, where appropriate, investigate the shipment with the applicable carrier. If a shipment is ultimately confirmed lost or cannot reasonably be completed, we will provide an appropriate resolution in accordance with our Shipping and Return & Refund policies.
Order Changes & Cancellations
Can I cancel my order?
You may request cancellation before your order has been shipped.
Once an order has been shipped, it can no longer be canceled. After delivery, an eligible product may instead be returned in accordance with our Return & Refund Policy.
Can I change my shipping address?
You may request an address change before shipment. Please contact us as soon as possible and provide your order number and complete corrected shipping address.
We will make reasonable efforts to update the address, but changes cannot be guaranteed once fulfillment or packing has begun. After shipment, an address change may no longer be possible.
Can I change the product or size in my order?
You may contact Fashion Day before shipment to request a product or size change.
Changes are subject to inventory availability and the current status of your order. We cannot guarantee a change once fulfillment or packing has begun.
Sizing
How do I choose the correct size?
Fashion Day uses sizing information based on the applicable brand's official sizing standards and product information where available.
Because sizing and fit may vary between brands, product categories, models, and individual designs, we recommend reviewing the size information shown on the applicable product page before ordering.
If you are between sizes or are unsure which size to choose, you may contact Fashion Day customer support before placing your order.
The size does not fit me. Can I return it?
Yes. Eligible products may be returned within 30 days of delivery if they meet the requirements of our Return & Refund Policy.
For returns caused by size, fit, personal preference, or change of mind, the customer is responsible for return shipping costs.
Returns & Refunds
What is Fashion Day's return period?
Eligible products may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
What condition must a returned product be in?
Returned products must generally be unworn, unwashed, unused, in their original condition, and include their original tags and original packaging or shoe box where applicable.
Products showing signs of use, wear, washing, modification, or customer-caused damage may not qualify for a full refund.
Where should I send my return?
Please do not send a return before contacting Fashion Day.
All returns require prior authorization. Once your return request has been reviewed, our customer support team will provide the appropriate return instructions and designated return warehouse address.
The business contact address displayed elsewhere on our website is not automatically a return warehouse address.
Who pays for return shipping?
If you are returning an eligible product because of size, fit, change of mind, or personal preference, you are responsible for the return shipping cost.
If Fashion Day confirms that we sent the wrong item or that the item qualifies as damaged or defective under our policy, Fashion Day will cover the applicable return shipping cost.
Can I exchange an item?
Fashion Day does not generally process direct exchanges. If you need another size, color, or product, please complete an eligible return and place a new order for the desired item.
How long does a return inspection take?
Once your return is delivered to the designated return facility, please allow approximately 3–5 business days for inspection and review.
How long does a refund take?
Once an eligible refund has been approved and submitted, it will normally be returned to the original payment method.
The time required for the refund to appear in your account is determined by your bank, card issuer, PayPal, or other payment service provider and is outside Fashion Day's direct control.
Payments
What payment methods do you accept?
Depending on your location, device, and checkout eligibility, Fashion Day may accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed during checkout.
What currency does Fashion Day use?
Fashion Day transactions are processed in U.S. Dollars (USD), unless another currency is expressly displayed and supported during checkout.
Is my payment information secure?
Fashion Day does not directly store complete payment card numbers entered during checkout. Payment information is processed through the payment services and infrastructure available through our e-commerce platform and applicable payment providers.
My payment was declined. What should I do?
Please verify your payment and billing information, try another available payment method, or contact your bank or payment provider. Banks may decline transactions because of security controls, insufficient funds, international payment restrictions, transaction limits, or other reasons.
Need More Help?
If you still need assistance, please contact Fashion Day Customer Support.
Fashion Day
Email: oqtczcstuz@outlook.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
Typical Response Time: Within 24–48 business hours
For order-related questions, please include your order number, full name, and the email address associated with your purchase.
Last updated: September 1, 2026