Return & Refund Policy
We want you to be satisfied with your purchase from Fashion Day. This Return & Refund Policy explains when a product may be returned, how to request a return, who is responsible for return shipping costs, and how refunds are processed.
Please read this policy carefully before sending any product back to us. All returns must be authorized by Fashion Day before shipment.
1. 30-Day Return Period
You may request a return within 30 days of the date your order is delivered.
Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable consumer law.
To begin a return, please contact us at oqtczcstuz@outlook.com before sending the product back.
2. Return Eligibility
To qualify for a return, the product must generally be:
- Unworn;
- Unwashed;
- Unused;
- In its original condition;
- Returned with all original tags attached or included; and
- Returned with its original packaging, including the original shoe box where applicable.
Products that show signs of wear, washing, use, damage caused after delivery, modification, or removal of required original tags may not qualify for a full refund.
The original product packaging and shoe box, where supplied, form part of the returned merchandise and should be protected during return shipping. Please do not place shipping labels, tape, or writing directly on an original shoe box.
3. Change of Mind, Size Issues, or Personal Preference
Returns are accepted for eligible products if you change your mind, select the wrong size, determine that the product does not fit as expected, or otherwise decide that you no longer wish to keep the item.
In these situations, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable for returns resulting from a change of mind, size or fit preference, personal preference, or other reasons not caused by an error by Fashion Day or a qualifying product defect.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is materially damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.
To help us review the issue, we may ask you to provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the packaging where relevant; and
- Photographs of the shipping label where relevant.
If we confirm that Fashion Day sent the wrong item or that the product qualifies as damaged or defective under this policy, Fashion Day will cover the applicable return shipping cost.
For an approved return caused by our error or a qualifying product defect, the refundable amount will include the applicable product price and the original shipping charge paid to Fashion Day for the affected order, where applicable.
5. Return Authorization Is Required
Please do not send any return before contacting Fashion Day and receiving return authorization.
Once your return request has been reviewed, our customer support team will provide return instructions and the designated return warehouse address applicable to your return.
The business contact address listed elsewhere on our website is not automatically a return address.
Products sent to an unauthorized address, returned without prior authorization, or sent contrary to the return instructions provided by Fashion Day may be delayed, rejected, or unable to be processed.
6. How to Request a Return
To request a return, email oqtczcstuz@outlook.com and provide:
- Your order number;
- Your full name;
- The email address associated with the order;
- The product you wish to return;
- The reason for the return; and
- Photographs or other supporting information if the return involves damage, a defect, or an incorrect item.
Our customer support team generally responds within 24–48 business hours.
7. Return Shipping
For returns based on size, fit, personal preference, change of mind, or other non-defective reasons, the customer is responsible for arranging and paying for return shipping.
For returns approved because Fashion Day sent an incorrect product or because the item qualifies as damaged or defective under this policy, Fashion Day will be responsible for the applicable return shipping cost.
Where the customer is responsible for return shipping, we strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.
Fashion Day cannot be responsible for a customer-arranged return package that is lost before reaching the designated return facility, except where otherwise required by applicable law.
8. Exchanges
Fashion Day does not generally process direct product-for-product exchanges.
If you would like a different size, color, or product, please return the eligible original item in accordance with this policy. Once the applicable refund has been processed, you may place a new order for the desired item.
Because inventory can change, we cannot guarantee that another size, color, or product will remain available while your return is being processed.
9. Return Inspection
Once your return is delivered to the designated return facility, please allow approximately 3–5 business days for inspection and review.
During inspection, we may verify the identity and condition of the returned product, including whether the item is unworn, unused, unwashed, complete, and returned with its original tags and packaging.
We will notify you if additional information is required or if an issue is identified during the return inspection.
10. Refund Processing
If your return is approved after inspection, the applicable refund will normally be submitted to the original payment method used for the order.
Once a refund has been submitted, the time required for the funds to appear in your account is controlled by your bank, card issuer, PayPal, or other payment service provider.
Fashion Day cannot control the posting time used by an external payment institution after a refund has been successfully submitted.
Depending on the payment method and financial institution, a refund may remain pending for a period of time before it appears on your account or statement.
11. Original Shipping Charges
Original shipping charges are generally non-refundable when a return is requested because of size, fit, personal preference, change of mind, or another reason not caused by Fashion Day.
If we confirm that Fashion Day sent the wrong product or that an item qualifies as damaged or defective under this policy, the applicable original shipping charge will be included in the approved refund where appropriate.
12. Refused or Unauthorized Returns
Please do not refuse delivery or return a package to sender as a substitute for following our authorized return procedure.
A package that is refused, returned to sender, or sent to an unauthorized location may require additional processing and may not qualify for an immediate refund.
Please contact Fashion Day first so that we can provide the correct return instructions.
13. Orders Not Received
Fashion Day normally requires 1–3 business days to process an order before shipment.
After shipment, estimated transit time is generally 7–15 business days.
Processing time and shipping time are separate. The 7–15 business day transit period begins after the order has been shipped.
These timeframes are estimates and may occasionally be affected by carrier delays, customs processing, weather, holidays, security inspections, destination conditions, or other circumstances outside our reasonable control.
If your shipment has not been delivered after the maximum estimated transit period, please contact Fashion Day with your order number so that we can review the tracking information and, where appropriate, open an investigation with the shipping carrier.
If the shipment is confirmed lost, cannot be located, or cannot reasonably be completed after the applicable investigation, Fashion Day will provide an appropriate resolution, which may include a full refund to the original payment method.
14. Tracking Shows Delivered but Package Is Missing
If tracking shows that your order has been delivered but you cannot locate the package, please first check the delivery area, mailbox, porch, garage, building reception, mailroom, household members, and neighbors where appropriate.
We also recommend contacting the carrier directly to request any available delivery details.
If you are still unable to locate the package, contact Fashion Day and we will review the available tracking and shipment information and assist with the next appropriate steps.
A carrier status showing "Delivered" does not automatically determine the outcome of every claim. Each case may be reviewed based on the available delivery evidence and circumstances.
15. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you identify an address error before shipment, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.
Once an order has been shipped, address changes may no longer be possible. Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility, except where otherwise required by law.
16. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights available under applicable law.
Customers in certain countries or regions may have additional statutory return, cancellation, repair, replacement, or refund rights that cannot lawfully be waived by this policy.
17. Contact Us About a Return
Fashion Day Customer Support
Email: oqtczcstuz@outlook.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
Typical Response Time: Within 24–48 business hours
Please include your order number and the email address associated with the order when contacting us.
Last updated: September 1, 2026