Your Order
At Fashion Day, we want your ordering experience to be simple and transparent. This page explains what happens after you place an order, how you can request changes before shipment, and what to do if you experience an issue with your order.
If you need assistance with an existing order, please contact us at oqtczcstuz@outlook.com and include your order number.
1. After You Place an Order
After your order is successfully submitted, an order confirmation email will automatically be sent to the email address provided during checkout.
Please review your order confirmation carefully and make sure that the products, sizes, quantities, shipping address, and contact information are correct.
If you notice an error, please contact us as soon as possible before the order is shipped.
2. Order Processing Time
Orders are normally processed within 1–3 business days after the order is successfully placed and payment is authorized.
Business days generally refer to Monday through Friday and do not include weekends or major U.S. public holidays.
During periods of unusually high order volume, promotional events, product launches, holidays, payment verification, or other exceptional circumstances, processing may occasionally take longer.
Order processing time is separate from shipping and transit time. Please refer to our Shipping Policy for additional delivery information.
3. Order Review and Verification
Before shipment, some orders may be subject to standard payment verification, address verification, fraud screening, inventory confirmation, or other order-review procedures.
If additional information is required to process your order, we may contact you using the email address or other contact information provided at checkout.
In certain circumstances, an order may be held or canceled in accordance with our Terms of Service, including cases involving payment issues, suspected fraud, incorrect shipping information, inventory shortages, or material pricing errors.
4. Changing Your Shipping Address
You may request a change to your shipping address before your order has been shipped.
Please contact us as soon as possible at oqtczcstuz@outlook.com and provide your order number together with the correct shipping address.
Although we will make reasonable efforts to update the address, changes cannot be guaranteed once the warehouse or fulfillment process has already begun.
Once an order has been shipped, we may no longer be able to change or redirect the delivery address. In such cases, any available delivery changes may be subject to the policies and capabilities of the applicable carrier.
5. Changing a Product or Size
If you selected the wrong product or size, you may contact us before shipment to request a change.
Product and size changes are subject to inventory availability and the current status of your order. We cannot guarantee that a requested change can be made once fulfillment or packing has begun.
If the replacement item has a different price, additional payment or a partial refund may be required before the change can be completed.
If we are unable to modify the order before shipment, you may request a return after delivery in accordance with our Return & Refund Policy.
6. Canceling an Order
You may request cancellation of your order at any time before it has been shipped.
To request a cancellation, contact us as soon as possible and include your order number and the email address associated with the purchase.
Once an order has been shipped, it can no longer be canceled. After delivery, the order may instead be eligible for return under our Return & Refund Policy.
7. If an Item Becomes Unavailable
Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.
If this happens, our customer support team will contact you and may offer one or more available options, such as:
- Selecting a replacement product or alternative size, where available; or
- Receiving a refund for the unavailable item.
If your order contains multiple products, the remainder of the order may still be fulfilled unless otherwise agreed with you.
8. Shipping Confirmation and Tracking
Once your order has been shipped, a shipping confirmation will automatically be sent to the email address associated with your order.
Where tracking is available, the shipping confirmation will include a tracking number or tracking link that you can use to follow the progress of your shipment.
Please note that tracking information may not appear immediately after a shipping notification is sent. Carriers may require additional time to receive, scan, and update a shipment in their tracking system.
9. Split Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
This may occur because products are processed separately, stored at different fulfillment locations, become ready for shipment at different times, or require different shipping arrangements.
If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number. Receiving one package does not necessarily mean that the remainder of your order is missing.
10. Tracking Shows "Delivered" but You Cannot Find Your Package
If the carrier tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Around your front door, porch, garage, mailbox, or other delivery areas;
- With members of your household;
- With neighbors, building staff, reception desks, or mailrooms where applicable;
- Any safe location where the carrier may have left the package; and
- The delivery address shown on your order confirmation.
We also recommend contacting the shipping carrier directly, as the carrier may be able to provide additional delivery information, GPS scan information, delivery photographs, or other details depending on the service used.
If you are still unable to locate the shipment after completing these checks, please contact Fashion Day customer support. We will review the available tracking and order information and assist you with the next appropriate steps.
11. Incorrect or Damaged Order
If you receive the wrong product, an incorrect size, a damaged item, or believe there is another problem with your order, please contact us as soon as reasonably possible after delivery.
To help us review the issue efficiently, we may ask you to provide your order number, a description of the problem, and clear photographs of the product, packaging, shipping label, or other relevant details.
Any return, replacement, or refund will be handled in accordance with our Return & Refund Policy and applicable consumer law.
12. Customer Responsibility
Customers are responsible for providing complete and accurate contact, billing, and shipping information when placing an order.
Please review your order details carefully before checkout. Incorrect or incomplete shipping information may result in delivery delays, failed delivery, return-to-sender shipments, or additional carrier charges.
13. Need Help With Your Order?
For order-related assistance, please contact:
Fashion Day Customer Support
Email: oqtczcstuz@outlook.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
Typical Response Time: Within 24–48 business hours
When contacting us, please include your order number, full name, email address used for the order, and a brief description of your request.
Last updated: September 1, 2026